1.Basic requirement of after-sale service( Free of Charge repair and maintain)  

 Creation furniture offer careful and skillful guarantee for furniture, incase of any loss because of damage of products which lead by manufacture’s fault, make sure customer’s  benefit.                  

Creation always proud of hotel furniture good quality ,Creation  guarantee products by at least one year and products lifetime service. During the guarantee period, if the there are  defects  under normal usage ,Creation will repair ,maintain or replace by F.O.C, Make sure customer can get good quality furniture.

Feedback of maintain: During the guarantee period,Creation will react after one hour and offer feedback within one workday.

2.Technical support and training service.

Before ,during and after sale, Creation welcome customer to visit factory and teach basic knowledge of furniture. Such as materials feature, basic construction, safety operation, daily maintain, common troubleshooting, emergency handling ,etc. technical training.

1） Replacement service

During the guarantee period, Creation can re-make furniture parts or whole furniture item for replacement which damaged because of Creation’s fault. We have professional production team, the efficiency of Replacement service is very good.

2）Ordering spare parts

If customer need to get spare parts or hardware, Creation can purchase for customer by just charge the cost of the spare parts. Lower customer’s cost and save customers sourcing material energy. reation will carefully arranged for customer.

3）Reply customer’s questions anytime.

If customer have any questions about furniture ,like quality, installation guide, etc., Creation will use our professional knowledge to answer customers question.We also welcome your suggestion or comments of our work, which will help us to improve products and our service as well. This will lead to better development of Creation.